AAT Kings
AAT Kings£ºhttps://www.aatkings.com
AAT Kings is Australia's most popular guided holiday company with over 100 years of experience. Our wide range of day trips, short breaks and guided holidays are the perfect way to experience the best of Australia and New Zealand.
AAT Kings Frequently Asked Questions
Find answers to some of the most frequently asked questions about AAT Kings. Whether you want to know how to book, what to bring, or what happens on tour, you’ll find the answer here.
Before you book
Before booking with AAT Kings, you want to know exactly where you stand. We provide the most relevant information to keep you up-to-date and well informed about making a booking with us.
Booking
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What is included in the price shown online for my Guided Holiday?
The Guided Holiday price you see on the AAT Kings website is per person, based on two guests sharing a room. Solo pricing can be found in the first step of the booking process, once you have selected your departure.
What's included in this price:
All hotels
Breakfast daily and some other meals as described in the trip itinerary
Sightseeing and activities as described in your itinerary
Some internal flights where indicated on selected itineraries
If you are travelling on a First Choice Guided Holiday, AAT Kings includes an airport transfer at the start and end of your tour, or in conjunction with pre or post accommodation booked with AAT Kings.
What isn't included in this price:
Flights, excluding internal flights on selected tours where indicated
Extra hotel nights for before or after your trip. These can be added during the booking process
Optional experiences. These can be booked and paid for during your trip
Please refer to the AAT Kings website for the inclusions of your specific tour.
What is a Definite Departure and when will by trip become Definite?
When viewing Dates and Prices for your trip, you'll see some departure dates shown as 'Definite Departure'. A definite departure has reached a minimum number of guests booked and that particular departure will therefore definitely run barring any extraordinary circumstances.
The number of guests booked can fluctuate, so we can't show exact numbers. However, departures are regularly updated to show as definite.
You can still go ahead and book a departure not yet marked as definite and in the scenario, this departure doesn't meet the minimum number of guests you will be offered the best alternative dates or a full refund of any payment made.
If you book on a "non definite" departure, we will provide you with an update no later than 45 days prior to the Guided Holiday scheduled start date.
Day Tours and Short Breaks do not have Definite or Non-Definite Departures.
What does it mean if a departure says Call Us? And what does On Request mean?
A departure listed as Call Us on the website is almsot full and availability will need to be confirmed by one of our Contact Centre team.
If you select a departure and then receive a message saying that the departure is On Request, this means availability is limited. You will still be able to complete your booking request but your place won't be confirmed immediately. General tour requests usually take 24 – 72 hours to get confirmation. It is highly likely that your place on an On Request tour will be confirmed.
If you have selected additional hotel nights and the hotel is listed as On Request, the time to confirm this can vary. We aim to get requests answered in 24 – 72 hours.
If your request is taking longer than expected please know we will contact you as soon as possible.
Can I change my date and/or trip at any time?
AAT Kings guests can book with confidence. You're free to change your travel plans up until your final payment is due. If you are within the cancellation period, additional charges will apply.
All changes are subject to differences in rates and availability. This policy only applies to your AAT Kings trip, airlines will have different policies and costs.
Please note: Additional amendment fees may be incurred.
What happens if I can't go on my trip?
For bookings made through a Travel Agent, please contact the agent if you're unable to travel.
If you booked directly with AAT Kings, please Contact Us.
For trips departing within 24 hours, please call us using the phone number on the website.
Can I book a triple room?
There is limited availability for triple room bookings on our Short Breaks and Guided Holidays. Please Contact Us for further information and assistance, or to request a triple room.
Flights and Transfers
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Are flights included in the trip price?
No, flights are not included in the trip cost shown on our website except for internal flights on selected Guided Holidays where indicated. You can add request for flights to be added to your booking during the booking process (subject to availability). Simply Contact Us with your preferred departure dates to request a flight quote.
Can I book flights through AAT Kings?
Yes. Flights are not included in the trip price but you can add flights during the booking process. Ask your travel agent to book flights as part of your booking. Or simply Contact Us with your preferred departure dates to request a flight quote.
What airport information do I need to know?
You will need to allow sufficient time for to arrive at the airport before your flight to check in for your flight. Please check with your travel agent, airline or our Contact Centre if you have any questions about airport check in.
Are airport transfers included?
If you are travelling on a First Choice Guided Holiday, AAT Kings includes an airport transfer at the start and end of your tour, or in conjunction with pre or post accommodation booked with AAT Kings. We ask you advise your travel agent or our reservations team of your flight details at least 6 weeks prior to departure so airport transfers can be booked. For guests travelling on an AAT Kings Best Buys Guided Holiday, we recommend taking an Uber or Taxi upon arrival at the airport to your starting hotel.
We do not offer airport transfers for our Short Breaks or Day Tours, however a public courtesy transfer is available upon arrival at Uluru Airport.
How can I add transfers to my booking?
AAT Kings does not offer airport transfers for our Short Breaks or Day Tour, however a public courtesy transfer is available upon arrival at Ayers Rock/Connellan Airport which services Yulara and Uluru. For guests
travelling on an AAT Kings Best Buys Guided Holiday, we recommend taking an Uber or Taxi upon arrival at the airport to your starting hotel. Airport Transfers are included on our First Choice Guided Holidays.
Please advise us of your flight details at least 6 weeks prior to departure.
How do I find transfer times and information?
If you have transfers included in your Guided Holidays booking, your arrival transfers information is included with your travel documents. Your departure transfers information will be provided to you on-tour by your Travel Director.
Transfers are not included for Day Tours, Short Breaks, or Best Buys. If you're unsure which tour type you have booked, please Contact Us and we will assist you with your enquiry.
If my flights were booked through AAT Kings and the flight times change, will I be notified?
Yes, AAT Kings will contact you regarding any flight changes.
If I booked my own flights and the flight times change, what will happen to my AAT Kings airport transfers?
Please call our AAT Kings Contact Sales Centre as soon as possible to notify us of any changes to your flights.
Extra Hotel Nights
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Can I book extra hotel nights before or after my trip through AAT Kings?
Yes, you can book extra hotel nights through AAT Kings. Please note: all hotels are subject to availability.
If I book the same hotel before or after my trip, will I be in the same room as my trip?
The hotel will do their best to keep you in the same room, however this can't be guaranteed. Should you need to change rooms, the hotel will typically let you know at the time of check in.
Is breakfast included when I book extra room nights before or after my trip with AAT Kings?
When you receive your travel documents on the My AAT Kings portal, your hotel booking will show whether breakfast is included.
Solo Travel
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What are my room options as a solo traveller?
Travelling solo with AAT Kings doesn't mean you have to travel alone. On nearly all of our itineraries you can choose to matched with a same gender traveller and only pay the twin share price. Alternatively, we offer single room supplements across out tours if you prefer to enjoy a room to yourself. Simply choose your tour and select your room preference in the booking process.
What is the solo room share?
If you'd rather not incur an additional expense, consider our solo room share option. We'll accommodate you with a fellow guest of the same gender, on a twin-bed basis.
What is the single traveller supplement?
If you prefer the privacy of your own room, you can opt for a solo room. This option incurs a single traveller supplement. The cost will depend on the trip and departure date.
To find out the cost of a solo room, select Continue on the departure of your choice and then select the solo room option.
On many departures, you can enjoy single room upgrades or reduced single supplements.
Where can I find solo pricing?
The price displayed on our trip pages is for a twin room. To check the solo price for a trip, select Continue on the departure of your choice and view the price and availability of solo rooms in the next step.
If you see the message that the room is 'On Request', this means the departure has limited single-room availability. In this instance, we will need to request the single allocation.
If you are a Travel Agent, you can see all pricing and availability in our Travel Agent Portal (TAP).
Group Bookings
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Can I book a group trip?
If you're travelling in a group of nine or more guests, we offer a range of group travel deals. Contact our specialised Groups & Charters experts who can tailor a custom tour, or book your group on an existing departure, subject to availability. Find out more about ways to save for your group here.
Can I book a custom trip for a group?
If you are looking for an itinerary not currently available in the AAT Kings range of Day Tours, Short Breaks or Guided Holidays, then our Customised Groups Specialists can tailor according to your requirements. We are experienced in working with incentive groups, school excursions, work events,
parties, sports teams, social clubs and special events as well as providing language guides (subject to availability). Contact our Groups Specialists here.
Before You Travel
Payment
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How can I make a payment towards my booking?
How you make your payment depends on how you booked your trip.
If you booked with a Travel Agent, you will need to contact your agent and make payments through them.
If you booked directly with us, you can pay via our website by signing up/logging into My AAT Kings. You'll just need your name and booking reference (for example A123456).
Alternatively, please call the Contact Centre to make a Credit Card payment. For bank transfers within Australia refer to your booking statement.
If you are a Travel Agent, you can also make payments directly in our system using our Travel Agent Portal (TAP). You can also view invoices within TAP.
What payment methods can I use?
Direct Deposit/ Internet Banking, Credit Card (Visa, Mastercard, American Express), Apple Pay/ Google Pay, Paypal, Zip Money. Cheques are not accepted.
How do I gift my Travel Credits to somebody?
If you would like to give someone your travel credit all you need to do is send us an email to hello@aatkings.com.au
Please include:
Your name
Original booking number
Name of the new guest
New booking number
AAT Kings will then reach out to verify and move everything over as requested.
Deposits
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How much are your deposits and when is full payment due?
Our trip deposit amount and full payment due date depends on the type of trip you have booked.
Day Tours: Full payment is required at the time of booking
Short Breaks and Guided Holidays: A $200 non-refundable deposit per person per tour is required to confirm your booking within 5 days of confirmation. Final payment is due 60 days prior to departure or at time
of booking if the booking has been made within 60 days of trip departure.
Is the trip deposit refundable once I have paid?
Once you have placed a deposit on a Guided Holiday, your deposit amount is non-refundable. However, we appreciate that plans can change, and we do offer our deposit protection. This deposit protection allows you to use your base deposit of $200 towards a future AAT Kings tour within the next 5 years. All you have to do is contact us. or speak with one of our agents to provide the details of your reservation.
My AAT Kings
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What are the benefits of registration?
The MyAATKings portal enables you to register and personalise your upcoming Guided Holiday with us. For Short Breaks and Day Tours, registration is not required.
Personalisation
We will be able to personalise your AAT Kings or Inspiring Journeys Guided Holiday based on your interests, dietary and rooming preferences.
Ease of travel
Your trip will be seamless, from hotel check-ins to passports and security checks
We will have your emergency contact details on file in the unlikely case we’ll ever need them
You can view your itinerary and trip map day-by-day and check all the relevant travel and booking details
You can unlock your e-documentation
Social Connection
Connect with fellow guests and the Travel Director, prior to and during the trip
Send updates to social networks
Receive daily trip news and itinerary updates from your Travel Director
Why do I need to pre-register for my AAT Kings or Inspiring Journeys Guided Holiday on the MyAATKings Portal?
We require all our guests to register before they travel on an AAT Kings or Inspiring Journeys Guided Holiday Every travel moment counts so we do this to ensure that your trip runs seamlessly, and it also means we can contact you in the unlikely event of an emergency. Registration only takes a few minutes and you will be asked to enter your contact details such as an email address, a mobile phone number and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations etc.
How do I complete my registration before I travel?
If you've booked a Guided Holiday, you can register your details securely to save time at the beginning of your holiday by visiting My AAT Kings.
Please have the following information ready:
YourAAT Kings booking number and last name
Emergency contact details, including email (should an unlikely event arise)
Passport details for international travellers (for each guest on your booking)
Once you have registered, be sure to update your dietary requirements, contact details or make a special request on the My AAT Kings Portal, Manage My Booking or by contacting us.
Do I need to reconfirm my reservation?
Yes, we recommend that you do reconfirm Short Breaks and Day Tours 24 hours prior to departure, just in case your departure or pickup time has changed, and we’ve been unable to get in touch with you.
For Day Tour guests who have provided an Australian mobile or cell number at the time of booking, you will receive an SMS 24-48 hours prior to your booked date to advise you of the pick up time and place.
To reconfirm your reservation in Australia, or to ask us any last-minute questions, please call 1300 615 110 (Outside Australia +61 2 9028 5180) (Opening hours: Monday - Friday 7am -8pm, Saturday 7am - 5pm).
There is no need to reconfirm your Guided Holiday. Please refer to your travel documentation for meeting instructions or pick-up information or give us a call.
How and when will I receive my travel documents?
Guided Holidays:
Once registered on the MyAATKings registration portal, you’ll be able to unlock your travel documents approximately 3 weeks prior to departure. If you’ve booked through a travel agent, your documents will be emailed directly to your agent.
Short Breaks and Day Tours:
E-documents will be emailed to you within 24 hours of full payment being made.
Add extras to my booking
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Do I need travel insurance?
We strongly recommend that all guests have a travel insurance policy to ensure your peace of mind before and while travelling. As extra security we also offer Gold Seal Additional Protection on our Guided Holidays. AAT Kings Gold Seal Additional Protection can be purchased by Australian and New Zealand residents at the time of booking. Click here for full details.
Getting ready to travel?
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What should I pack for my AAT Kings trip?
A hat, sunglasses, sunscreen, weatherproof jacket, a water bottle and good walking shoes are a good starting point for all our holidays.
What clothing to bring will depend on your personal preferences, the destinations you are visiting and the time of year you are travelling (for example, insect repellent in the Northern Territory). You should also take into consideration the activities and outings you will be going on. We generally recommend casual, lightweight, drip-dry clothing, which requires little or no ironing.
Laundry facilities are available at most of the places we stay, however, take enough clothing to last for about a week. Most people dress casually throughout the day, however, for the occasional evening out, you might want to pack something a little more formal.
We recommend that you also bring any personal protective equipment you may need to make you feel comfortable, such as additional hand sanitiser, a washable face mask, gloves etc. We also recommend that you pack a supply of Rapid Antigen Tests (RATs) for personal use in case you wish to test for Covid-19 whilst on tour for peace of mind.
How much luggage can I bring?
Guided Holidays:
You can bring one suitcase per person with the approximate dimensions of 76cm x 46cm x 25cm (30" x 18" x 10") and weight not exceeding 23 kg (50 lbs) due to the limited space on the coach. We suggest you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. airports, railway stations and cruise terminals). You may also bring a backpack or day pack to take on the coach. Passengers booked on a small group tour operated by Heritage Tours are only permitted to carry a small soft
carry bag (30x30x70cm) with a maximum weight of 10kg, plus a small day pack.
Short Breaks:
You can bring one suitcase per person with the approximate dimensions of 76cm x 46cm x 25cm (30" x 18" x 10") and weight not exceeding 20 kg (44 lbs) due to the limited space on the coach.
Day Tours:
If you are travelling on a Day Tour, we may be able to accommodate some luggage depending on the tour, but this is not guaranteed. You are welcome to bring a small carry-on backpack on the coach.
Can I bring a small rolling suitcase that I can bring on the airplane with me in the coach as my carry-on
A limit of one small soft travel bag (approximately 30cm x 30cm x 70cm and preferably without wheels) and a small daypack (cabin baggage) is permitted per person. No hard bags or suitcases can be accommodated on the coach.
How much travel money should I plan to bring?
When planning how much money to bring, we suggest that you consider such things as spending money for meals that are not included e.g. lunches and beverages, alcoholic drinks etc, any Optional Experiences/sightseeing trips that you may wish to purchase, as well as shopping, gratuities and any
incidentals such as laundry or dry cleaning and so on.
Do I have to purchase gratuities prior to the vacation?
No, pre-paying gratuities is not required.
If you have been pleased with the services of your Journey Director and Driver, you may wish to express your satisfaction with a gratuity. As this is a matter of a private and individual nature your gratuity should be sealed
in an envelope and given to your Journey Director and Driver at the end of your trip. A guideline of $6-$8 per person per day to your Journey Director and your Driver.
Will I need electrical adaptors?
Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.
Do I need to confirm my reservation?
Yes, we recommend that you do reconfirm Short Breaks and Day Tours 24 hours prior to departure, just in case your departure or pickup time has changed, and we’ve been unable to get in touch with you.
For Day Tour guests who have provided an Australian mobile or cell number at the time of booking, you will receive an SMS 24-48 hours prior to your booked date to advise you of the pick up time and place.
To reconfirm your reservation in Australia, or to ask us any last-minute questions, please call 1300 615 110 (Outside Australia +61 2 9028 5180) (Opening hours: Monday - Friday 7am -8pm, Saturday 7am - 5pm).
There is no need to reconfirm your Guided Holiday. Please refer to your travel documentation for meeting instructions or pick-up information or give us a call.
Sustainable Travel
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What is sustainable travel?
Sustainable Travel is about making individual choices on your next holiday to lessen your negative impact on your destination, its community, cultures, wildlife or environment. You foster relationships that contribute positively to the socioeconomic fabric and environmental preservation of the places you visit. Your travel experiences are educational, teaching you about environmental sustainability, diverse local cultures, and empower both you and local communities to thrive together.
How can I travel sustainably with AAT Kings?
According to the UNWTO, 'sustainable tourism should make optimal use of environmental resources that constitute a key element in tourism development, maintaining essential ecological processes and helping to
conserve natural heritage and biodiversity.'
With AAT Kings, you can be sure you'll be contributing to local sustainability through our initiatives that safeguard natural heritage, preserve biodiversity, and protect sites of cultural significance.
What are the benefits of sustainable travel?
When you make a conscious choice to travel sustainably and choose travel experiences which make a positive contribution to the planet, you'll support local and remote communities, help fund environmental conservation, provide income for millions globally and safeguard travel for future generations to come.
How can I be a more sustainable traveller?
Always use a refillable drinking bottle, bring your own shopping bags with you and be conscious of how you dispose of waste. You can also choose to spend your money with travel operators and establishments with good sustainability track records, or use more sustainable transport options like coach or train.
How can we make travelling more sustainable?
When planning a holiday always look for travel operators who are actively addressing sustainability i.e. with climate action plans and sustainability strategies, ensure investing in finding better, more sustainable solutions. You can also pack your own drink bottle, always dine locally and support small local businesses.
What is meant by climate action?
Climate Action refers to any steps taken to address climate change and its impacts, and is one of our focus UN SDGs: Goal 13.
How can sustainable travel affect global warming?
Stopping global warming takes a global effort. That's why it's more important than ever to choose travel providers who put sustainable travel at the forefront. Read our climate action plan for more information on how we actively address our emissions.
Travel Documents
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What do I need to know about border, crossings, visa requirements and passports?
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. You are responsible for obtaining all necessary visas before the departure of your guided holiday. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks before your departure. It is strongly advised that you consult your Travel Agent and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.
Wellbeing
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If I have health and medical needs, how can I best prepare for my trip?
Please notify AAT Kings of any disability requiring special assistance prior to travelling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those travelling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles and for personal needs such as dining, dressing etc.
If you have any concerns regarding your health or fitness levels, we request that you complete the Specific Requirements form available for download here and return it to our Contact Centre who will be in touch to discuss your trip.
Everyday over-the-counter medicines are not carried on the coach. Your Travel Director will be able to advise you where to purchase items if needed.
Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc. or has a condition requiring special attention.
Will I need any vaccinations?
This will depend on your personal health circumstances. Please speak with your doctor to find out if vaccinations are required.
Special Requests
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Can I bring a wheelchair or a motrised scooter on my trip?
For all specific requirements, including requests such as this, please tell us at the time of booking so that we can ensure we are able to meet your needs.
How can I add dietary requirements to the booking?
You can add your dietary request by logging into your MyAATKings profile and selecting 'Personalise Your Trip' on the right-hand side. This will allow you to inform us of any dietary requirements or other vacation needs.
On the Road
Coach Travel
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How long will we spend on the coach
Guided Holidays visit multiple destinations and have the most amount of time on the coach. Australia is very big and some itineraries will have long drives to get to your next destination, however we ensure there are stops every couple of hours to take photos or have a rest.
Day Tours and Short Breaks visit one or two regions that are close to your starting point. If the time on the road will exceed 2 hours, we will ensure there is a photo or rest stop along the journey.
What are the coaches like?
On our Guided Holidays, we pride ourselves on having the finest fleet of fuel-efficient, fully air-conditioned coaches, all with reclining seats, seatbelts and restrooms. The high vantage point from your coach’s window means you can take in all the glorious scenery, whether it’s a vast rural landscape or an urban city centre. We also have onboard Wi-Fi.
On our Short Breaks and Day Tours, our fleet varies. On the majority of these tours, the experience will be as above, however we sometimes use mini coaches to accommodate smaller groups which do not have a restroom or reclining seats.
What can I bring on the coach with me?
Guided Holidays:
You are welcome to bring one piece of carry-on luggage onto the coach with you in addition to your suitcase, which will be stored separately. This must be small enough to either fit under your seat or in a small overhead compartment.
Please note that for safety reasons, small rolling suitcases are not permitted inside the coach.
Day Tours and Short Breaks:
You are welcome to bring a small carry-on backpack on the coach.
There are a number of things you may wish to bring on the coach with you, including a travel pillow; something to read, sunglasses, your phone, headphones if you'd like to listen to music, etc.
Can I reserve a seat at the front of the coach?
To allow everyone the opportunity to enjoy seats at the front of the coach, AAT Kings has a seat rotation policy on all Guided Holidays. This means that everyone changes seats daily during the tour and means that you can meet new people throughout your journey.
It is not possible to reserve seats on Short Breaks and Day Tours.
Are there bathroom facilities on the coach?
On our Guided Holidays, we pride ourselves on having the finest fleet of fuel-efficient, fully air-conditioned coaches, all with reclining seats, seatbelts and restrooms.
On our Short Breaks and Day Tours, our fleet can vary, and mini coaches are sometimes used to accommodate smaller groups. These mini coaches do not have a restroom or reclining seats.
Is there onboard Wi-Fi?
We pride ourselves on having the finest fleet of fuel-efficient, fully air-conditioned coaches, with on board Wi-Fi for our guests’ convenience.
How often do we stop?
Guided Holidays: On travelling days, you will stop every 2 to 3 hours at a rest stop where you will have access to food and facilities or for sightseeing, activities or free time.
Can I smoke or vape on to the coach?
There is a no smoking or vaping policy when onboard the coach. We do, however, make plenty of comfort stops.
Can I charge my devices on the coach?
On our Guided Holidays, USB charging ports are provided for guests to charge their devices. On our Day Tours and Short Breaks, this experience may vary if mini coaches are used to accommodate smaller groups.
Can I stay on the coach when we stop if I am feeling tired?
For security reasons the coach must be empty and locked at every stop. Please see your Travel Director or Driver Guide if any assistance is required to locate a rest spot.
Group Size
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How many people will be on my holiday?
Depending on the holiday you choose and the time of year you're travelling, our group sizes will vary. Guided Holidays will be a maximum of 48 guests; Short Breaks and Day Tours will be a maximum of 58 guests. So whichever holiday you choose, there is a great opportunity to mingle and make new friends.
Hotels
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Will I be able to get laundry done?
Many hotels have laundries with washing machines and dryers. It is recommended you use these facilities at hotels where you have two-night stays.
Do the hotels listed on the itinerary ever change?
Yes, hotels can change from those listed on the website or in your travel documents. This might be due to a variety of reasons and is often out of AAT Kings' control. If this does happen, we will ensure the new hotel is in a similar location and meets our high standards and guests will be notified prior to their departure.
Is luggage handling provided?
Porterage is included at hotels on all AAT Kings Guided Holidays. One suitcase per person will be delivered to your room.
Food and Drink
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What do I need to know about meals and beverages on my trip?
Food and drink is at the heart of every Australian and New Zealand trip. Your Guided Holiday trip itinerary contains information on included meals and your Travel Director will provide recommendations for places to eat in each new place.
On our First Choice Guided Holidays we also include special Highlight Dinners, like a barbecue dinner under the stars at Uluru or a traditional Maori Hangi feast. Our ‘Be My Guest’ dining experiences give guests unique meal experiences, with the opportunity to feel the true essence of a destination through its history, its locals and its produce.
Lunch is provided on some Day Tours and is an optional extra on others. Please refer to the tour itinerary for full details on your selected tours.
To allow for maximum flexibility and choice, our Short Breaks packages do not include meals unless specified in your itinerary.
Specific Dietary Requirements
We encourage guests to advise us of any specific dietary requirements during registration on the MyAATKings portal. Please also advise your Travel Director of your needs. Hotels and restaurants will be told in advance and suppliers will do their utmost to provide alternative options, although this cannot be guaranteed.
Drinking Water
We care about the planet. With that in mind, we recommend you pack a reusable water bottle for your trip to reduce your plastic waste.
There will be multiple rest stops throughout the day where you can refill your bottle with water or purchase a drink. On many of our Day Tours we will have a water cooler available for refills throughout the day.
Find out more about how we MAKE TRAVEL MATTER®
Where do I find which meals are included?
This information is included in the itinerary for your trip.
What if I have any special dietary requirements?
While all effort is made to accommodate special dietary requirements, due to the remote locations visited, these cannot be guaranteed.
For Guided Holidays: you can inform us of any dietary requirements by logging into MyAATKings and selecting 'view trip details' for your trip. On the right-hand side, you will then have the option to 'personalise your trip'.
For Day Tours and Short Breaks, please advise us at the time of booking if you have any special dietary requirements.
Itinerary
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What time should I arrive on Day 1 on my Guided Holiday?
All the information you need to join your trip, such as your first hotel and what time to get there, will be provided in your trip documents. You can access this by logging into the MyAATKings portal. These will be available approximately 3 weeks prior to your departure.
Do Day Tours and Short Breaks, please check your tour itinerary for more information. For Day Tour pickup times please click here
What if I arrive late and miss part of the trip?
We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.
Will I have free time?
Yes. We want to ensure you get all you want out of your trip. Each itinerary offers the perfect balance of downtime and discoveries. We also give you the opportunity to tailor your trip with Optional Experiences. You might choose to enjoy a scenic flight over the Bungle Bungle Ranges or maybe a cruise to Whitehaven Beach in the heart of the Whitsundays.
If you would like to exclude yourself from an included experience please ensure you speak with your Travel Director, so they are aware of your plans. They will make sure you are aware of any necessary times or meeting points. Please note we cannot provide any compensation or refunds, if you decide to not take part in an included activity or meal.
Are tours affected by Easter, Christmas or other Public Holidays?
Our tours operate during public holidays and festivals around Australia and New Zealand, but occasionally minor changes to the standard itinerary may be required. Retail shops, banks, museums and other commercial businesses could be closed, but your Travel Director will ensure you are well advised in case of special holidays or public holiday trading.
Trip Experience
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What's included on my trip?
On an AAT Kings Guided Holiday, you'll roam beyond the ordinary, uncovering the best Australia & New Zealand have to offer, accompanied by our expert guides
Your Guided Holiday includes:
All hotels
Breakfast daily and some other meals as described in the trip itinerary
Sightseeing and activities as described in your itinerary
Some internal flights where indicated on selected itineraries
If you are travelling on a First Choice Guided Holiday, AAT Kings includes an airport transfer at the start and end of your tour, or in conjunction with pre or post accommodation booked with AAT Kings.
Your Short Break includes:
Selected meals
Seamless transfers between every spot on your itinerary
Exclusive and/or iconic experiences
Travel in purpose-built air-conditioned coaches, with reclining seats and WiFi where available
All National Park Entrance Fees
The services of highly experienced Driver Guide and/or Travel Director
Cultural activities in your destinations
Community engagement activities
Your Day Tour includes:
Travel in purpose-built air-conditioned coaches with reclining seats and WiFi where available
The services of a highly experienced Driver Guide
Cultural activities in your destinations
Community engagement activities
Who will support me on my trip?
All our Guided Holiday guests will have access to the personal service of a dedicated and knowledgeable Travel Director. They will be on hand to help guide & support you throughout your trip and are able to offer a true insider’s perspective of each destination.
On our wide range of Short Breaks and Day Tours, a passionate regional expert will join you as your reliable Driver and tour guide.
What is the difference between the various holiday options?
We have a range of different holiday styles to suit your needs:
Guided Holidays – Our fully guided touring experiences.
From 4 to 22 days, an AAT Kings Guided Holiday lets you fully explore a destination and immerse yourself in its landscape, history and culture. Our friendly Travel Directors will enhance your experience with their stories, local knowledge and sense of fun.
First Choice Guided Holidays offer premium accommodation in central locations, more meals and sightseeing inclusions plus unique 'Be My Guest’ dining experiences and wine with dinner.
Best Buys Guided Holidays offer great value, comfortable accommodation with easy access to city centres and more free time.
Inspiring Journeys – Immersive and boutique small group journeys.
On an Inspiring Journey we’ll introduce you to rich and immersive experiences in an intimate small group setting (maximum 20 guests). You’ll travel in luxury coaches or 4WD vehicles and stay in boutique retreats, lodges and resorts with cuisine to match.
Visit: inspiringjourneys.com
Short Breaks – 2 to 7-day breaks with your choice of accommodation.
Short Breaks combine the must-see highlights of a destination with your choice of accommodation along with selected meals. You’ll travel with a different Driver Guide each day, so you’ll benefit from the breadth of their combined knowledge and experience. Plus, you’ll meet a different group of like-minded travellers each day.
Day Tours – Full Day and Half Day Tours
With Day Tours across Australia including Sydney, Melbourne, Cairns, Darwin, Uluru, Alice Springs, Perth and Adelaide, leave the stress of driving in an unknown city to a friendly local expert as we show you the must-see sights of the region and share our knowledge of its history and culture.
What is a Travel Director?
Our Travel Directors come from a variety of backgrounds, but they all share a passion for travel and their country. These experienced professionals guiding you on our Guided Holidays itineraries show you what the guidebooks can’t – a true insider’s perspective of each destination. Each Travel Director has been through a bespoke training program and many have at least five years’ experience under their belt.
What is a Driver Guide?
On our wide range of Short Breaks and Day Tours, a passionate regional expert will join you as your reliable Driver and tour guide.
Do I need to tip my Travel Director or Driver Guide?
If you have been pleased with the services of your Travel Director and Driver, you may wish to express your satisfaction with a gratuity. As this is a matter of private and individual nature your gratuity should be sealed in an envelope and given to your Travel Director and Driver at the end of your trip. An guideline of $6-$8 per person per day to your Travel Director and your Driver.
What happens on Day 1 of my trip?
All the information you need to join your tour will be provided in your trip documents, which you can find on the MyAATKings portal. These will be available approximately 3 weeks prior to your departure.
Your Travel Director will also be in touch a few days before your trip to introduce themselves and re-confirm your meeting point.
Do you operate in languages other than English?
We have a dedicated Special Language Department who operate selected tours departing Uluru/Ayers Rock in Japanese, German and Italian.
We also offer language audio devices for selected Short Breaks and Day Tours in Mandarin, Japanese, Italian, German, French and Spanish. If you would like more information on our language devices, please contact us on 1300 228 546 (Outside Australia +61 2 9028 5180) .
Will I travel with people from other countries?
The beauty of taking a holiday with us is you’ll have the opportunity to meet and travel with people from all over the globe.
How can I stay connected on my trip?
AAT Kings Day Tours and Short Breaks are operated in remote regions with limited phone service available. Wifi is not available on board these tours.
Guided Holidays coaches have Wi-Fi installed and it will be available whenever there is service. Some parts of the journey may not have service coverage to allow access to the internet.
Optional Experiences
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What are Optional Experiences and when can I book them?
AAT Kings itineraries include plenty of free time for you to explore destinations in your own way. Optional Experiences are a great way to make the most of your time and tailor your trip to your interests.
Available Optional Experiences are listed on the trip itinerary. No need to book or prepay, you can do this with your Travel Director on trip and payment can be made by credit card or cash.
The majority of Optional Experiences will be offered to you by your Travel Director at the beginning of your trip. Our optional experiences cannot be pre-booked. Some may be subject to change, depending on the time you are travelling or local circumstances including weather and days of the week. Further information will be provided by your Travel Director.
Mobility
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Are your tours suited to all fitness levels?
With such a diverse range of holidays and tours, we offer sightseeing options to suit everyone. However, some will require a higher fitness level than others. If you are unsure, please check with our expert reservations team for advice before booking. For Day Tours, you can check the Fitness Requirements section within Trip Details on the tour page on our website.
How much walking is involved in your trips?
Our itineraries are a well-balanced mix of walking and enjoying sites from the comfort of your coach.
The activity level and amount of walking can vary, so it is important that you bring adequate footwear to ensure your comfort and safety.
When walking there can be some uneven terrain or times when more walking is required than others. You can see the Fitness Requirements for each itinerary in the Trip Details section of the tour page.
Wellbeing and Safety
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What if I become ill on my trip and am unable to continue?
Your Travel Director will assist you in making a doctor's appointment or getting to a hospital should you require. Our Operations Department in Australia or New Zealand will contact you to offer assistance and advice and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however, it is not a replacement for travel insurance, which we strongly advise you to purchase.
We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for Trip Interruption; (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; and Medical Expenses from illness (covering individual or pandemic event; etc.)
How can I stay safe on my trip?
Australia and New Zealand are great places to switch off and relax whilst travelling. Your Travel Director will be on hand to ensure that your trip is as seamless as possible, it is a good idea to be aware of issue that might affect your enjoyment and take general precautions to avoid undesirable situations.
Personal Belongings
Many of us carry expensive equipment such as mobile phones and cameras to capture our travel memories and keep in touch with loved ones. Be wary of showing them off in crowded places and never leave them on the table in restaurants, bars, hotel lobbies and public places (breakfast rooms).
Bags
Keep your bag with you at all times. Wear it across your chest and ensure the bag is on the front of the body when you walk through crowded places.
Passport and Documents
Make sure your passport is always safe. Keep it on your person on travel days.
A money belt worn under your clothing is the safest place to carry your passport, as well as other important documents, a spare credit or debit card, larger cash amounts and any emergency contact lists for any credit/ bank cards that you use..
Many hotels provide safety deposit boxes for your use on longer stays, but be sure to reclaim them before checking out. Make a photocopy of your passport and important documents and keep them separately from the originals.
Situational Awareness
Avoid confrontational situations and large gatherings and if at any time a situation doesn’t feel right, walk away.
Can I drink the tap water in Australia or New Zealand?
Yes, the tap water in Australia and New Zealand in general is safe to drink and the water quality standards are high. If you are unsure, please check with your Travel Director or Driver Guide.
Do I need to bring water with me?
On Guided Holidays, Short Breaks and Day Tours, we suggest you pack a refillable water bottle, so you always have one on hand. We do not offer single-use plastic water bottles in line with our Sustainability Strategy.
It is recommended you carry plenty of drinking water, particularly in warmer climates. Some Northern Territory holidays require you to carry a minimum quantity of drinking water for your safety and comfort, and you will not be able to participate in some tour activities if this minimum requirement is not met.
Sustainability
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How does AAT Kings promote sustainable tourism?
AAT Kings is a founding partner of the TreadRight Foundation, a not-for-profit organisation established in 2008. So far, the charity has donated more than US$2 million to help underprivileged communities and support sustainable tourism around the world. Find out more about how we MAKE TRAVEL MATTER®.
After Your Tour
Feedback
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How can I add a review of my experience?
Once you have returned home from your AAT Kings Guided Holiday, you will receive an email from Feefo, who are an independent reviews company that collect guest reviews on behalf of AAT Kings. If you follow the link in this email, you will be able to leave a review of your experience.
I have feedback about a trip, how can I get in touch with you?
For Day Tours and Short Breaks, you will receive an SMS with a link to a short survey where you can provide feedback on your experience.
On the last day of your Guided Holiday you will receive an email with a link to a short survery where you can share feedback on your tour experience.
You can also provide feedback via the form on the Contact Us page on our website or by calling our contact centre on the number displayed on the page.
Past Guest Rewards
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Am I entitled to any perks or discounts as an AAT Kings past guest?
Absolutely. Once you have travelled with AAT Kings or Inspiring Journeys on a Guided Holiday you become a member of Global Tour Rewards. This entitles you to 5%* off your next trip, and a number of other benefits.
Global Tour Rewards discounts are combinable with other AAT Kings and Inspiring Journeys Guided Holiday discounts, giving you even more opportunities to save.
How do I sign up to Global Tour Rewards?
You don’t have to do a thing. You'll be automatically enrolled as soon as you get back from your first tour with AAT Kings, Inspiring Journeys or our other eligible sister brands.
How do I use my discount across different brands?
During the booking process online you will be asked if you are a Past Guest. Complete all requested information to receive your discount. For more help, contact us or speak to your local Travel Advisor.
How will I find out about new trips and offers?
As a member, you’ll receive emails and/or letters with exclusive information about our upcoming tours and offers.
If you don't receive our newsletter, Sign Up to hear from us about deals, destination advice and other news.
I already went on a trip with you a number of years ago. Will I be a member?
It doesn’t matter how long ago you toured with us, if you’ve taken any TTC tour in the past you’ll be enrolled as a member of the new program.
Social Media
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How can I add a review of my experience?
You can stay connected to the AAT Kings community by following us on social media. Stay up to date and join the conversation on our Facebook or Instagram accounts.
Your next trip
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How do I book my next trip?
We love welcoming guests back to experience more of Australia and New Zealand with AAT Kings and Inspiring Journeys.
If you're considering another trip with AAT Kings, search our trips to find your next adventure. Don't forget, past Guided Holiday guests automatically join our Global Tour Rewards program, so you'll be entitled to a 5% discount on your next Guided Holiday.
I want to travel with another TTC brand - how can I find out more?
Once you have travelled with AAT Kings or Inspiring Journeys, we know you’ll be back, and whether you choose to travel with us or one of our sister brands, we’re already excited to see you again.
The Travel Corporation is made up of 40 award-winning brands, who between us visit 70 countries across the globe. From river cruising to youth travel, and safaris to family adventures, TTC’s family of brands offer a plethora of ways to explore our world. Visit The Travel Corporation website to find out more.